---
title: Why can I not access shipping data from my supplier?
description: Once your supplier adds their shipping data to the Trace Exchange platform, you’ll be able to access it and create your receiving records. 
---

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1. [Trace Exchange Program and Enrollment Support](https://info.ifoodds.com/kb-trace-exchange?hsLang=en)
2. [Setting Up and Using Your Trace Exchange Account](https://info.ifoodds.com/kb-trace-exchange/setting-up-and-using-your-trace-exchange-account?hsLang=en)

March 21, 2025

# Why can I not access shipping data from my supplier?

Once your supplier adds their shipping data to the Trace Exchange platform, you’ll be able to access it and create your receiving records. 

AWG Members: AWG is currently in progress adding their shipping data. Check back soon to access their shipping records for your AWG-sourced locations. 

- [Trace Exchange Academy/TraceApproved](https://info.ifoodds.com/kb-trace-exchange/trace-exchange-academy-traceapproved?hsLang=en)
- [Trace Exchange Solution Options](https://info.ifoodds.com/kb-trace-exchange/trace-exchange-solution-options?hsLang=en#main-content)

    - [Trace Exchange Analytics](https://info.ifoodds.com/kb-trace-exchange/trace-exchange-solution-options?hsLang=en#trace-exchange-analytics)
- [Getting Started: Enrollment](https://info.ifoodds.com/kb-trace-exchange/getting-started-enrollment?hsLang=en#main-content)

    - [Guides and Resources](https://info.ifoodds.com/kb-trace-exchange/getting-started-enrollment?hsLang=en#guides-and-resources)
- [FSMA 204](https://info.ifoodds.com/kb-trace-exchange/fsma-204?hsLang=en#main-content)

    - [Guides and Resources](https://info.ifoodds.com/kb-trace-exchange/fsma-204?hsLang=en#guides-and-resources)
- [Setting Up and Using Your Trace Exchange Account](https://info.ifoodds.com/kb-trace-exchange/setting-up-and-using-your-trace-exchange-account?hsLang=en#main-content)

    - [Guides and Resources](https://info.ifoodds.com/kb-trace-exchange/setting-up-and-using-your-trace-exchange-account?hsLang=en#guides-and-resources)
- [System Integration and Data Ingestion](https://info.ifoodds.com/kb-trace-exchange/system-integration-and-data-ingestion?hsLang=en#main-content)

    - [SFTP Credentials](https://info.ifoodds.com/kb-trace-exchange/system-integration-and-data-ingestion?hsLang=en#sftp-credentials)
    - [CSV Data via Upload Tool or Direct SFTP](https://info.ifoodds.com/kb-trace-exchange/system-integration-and-data-ingestion?hsLang=en#csv-data-via-upload-tool-or-direct-sftp)
    - [API Data](https://info.ifoodds.com/kb-trace-exchange/system-integration-and-data-ingestion?hsLang=en#api-data)
    - [Partner Program](https://info.ifoodds.com/kb-trace-exchange/system-integration-and-data-ingestion?hsLang=en#partner-program)
- [General FAQs](https://info.ifoodds.com/kb-trace-exchange/general-faqs?hsLang=en#main-content)

    - [Guides and Resources](https://info.ifoodds.com/kb-trace-exchange/general-faqs?hsLang=en#guides-and-resources)
    - [MFA](https://info.ifoodds.com/kb-trace-exchange/general-faqs?hsLang=en#mfa)
    - [Analytics](https://info.ifoodds.com/kb-trace-exchange/general-faqs?hsLang=en#analytics)
- [Customer Programs](https://info.ifoodds.com/kb-trace-exchange/customer-programs?hsLang=en)
- [Markem Imaje](https://info.ifoodds.com/kb-trace-exchange/markem-imaje?hsLang=en#main-content)

    - [Markem Imaje CoLOS template](https://info.ifoodds.com/kb-trace-exchange/markem-imaje?hsLang=en#markem-imaje-colos-template)
- [MFA](https://info.ifoodds.com/kb-trace-exchange/mfa?hsLang=en)

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