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What Happens When Your iFoodDS Account Is Terminated

Learn about the notifications and data options available after an iFoodDS account is terminated.

Overview:

When an iFoodDS account is terminated, Account Administrators are notified and users are provided with options to request their historical account data or contact iFoodDS for assistance.

Understanding the Account Termination Process

  1. When an account is terminated, an automated email notification is immediately sent to all Account Administrators.
  2. Log in to your iFoodDS account.
  3. You will be directed to the Account Pending Termination page.
  4. From this page, you can:
    • Select Data Export to request a copy of your account’s historical data.
    • Contact iFoodDS Support or your account management team for assistance or questions regarding the termination.

Requesting a Data Export

  1. Select Data Export from the Account Pending Termination page.
  2. On the New Export Request page:
    • Select the data categories you want included in the export.
    • Review the selected information in the Request Summary section.
    • Click Submit Export Request.


After Submitting Your Export Request

  1. The system will begin compiling your account records into a downloadable format.
  2. Once the export is ready:
    • An email notification will be sent to your registered email address.
    • The email will contain a secure link to download your data package.

Important Notes

  • You have 60 days to request and retrieve your account information before access is shut off.
  • Data exports may take some time depending on the volume of account information.
  • You do not need to remain on the page while your export is being prepared.